Shipping & Return Policy

Ordering & Shipping Policy:

All orders are processed within 5 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Only ONE discount code is allowed per transaction. Subscription Boxes, Autoships, Fundraising Candles, Buy 1 Get 1, Clearance Items and Sidewalk Sale Items will always be excluded from all coupons. 

***Once an order is placed online, it cannot be canceled***

Package Insurance

All customers are eligible to purchase package insurance through our Guide Shipping Protection. Packaging insurance is an automatically selected service that is used when an order has been lost in transit as well as when a package is displaying as delivered and is missing. Surf's Up Candle is not liable for orders that have deselected product protection.

In-store pickup:

You can skip the shipping fees with free local pickup at 1703 Main Street, Belmar NJ. After placing your order and selecting local pickup at checkout, your order will be prepared and ready for pick up within 5 to 7 business days. We will send you an email when your order is ready along with instructions.  When you pick up your order please bring your photo ID.  You are only allowed to pick up your own order, we are unable to have someone pick up an order not under their name.   

Our in-store pickup hours are 9am-5pm Mon-Fri & 10am-5pm Sat. & Sun. Please have your order confirmation email with you when you come.

 

Return Policy:

All merchandise must be returned unused and in its original packaging within 30 days of purchase date. Any candles damaged or burnt will not be accepted. Candles may be returned for store credit only. Bath & Body Products are final sale and can not be returned or exchanged.

Please Note: The customer is responsible for ALL shipping and handling costs.   Surf's Up Candle does not refund original or return shipping charges. Surf's Up Candle is not responsible for items that are lost while in transit to us, so, we recommend insuring your return package. If you received free shipping on your order, the original shipping costs will be deducted from your store credit if your order is returned. If you received flat rate shipping on your order, the actual shipping costs will be deducted from your store credit.

 

 Candle Care & Safety:

  • Upon first use of 16oz or larger candles burn your candle for at least two hours, for smaller candles until the surface has turned into a wax pool.  This first step helps create a more consistent and even burn and lengthens the life of your candle.
  • Keep wick center and trim 1/4" before each lighting.  By doing this is makes sure your candle is brighter and gives you a cleaner burn.  Trimming before every use prevents your candle from smoking and creating soot marks.  
  • Make sure the candles wax pool is free from wick trimmings and other debris at all times.
  • Do not burn your candle for longer than 3 hours or until a complete wax pool forms across the entire surface.
  • Always burn candles within sight and on heat safe surfaces.  Never burn a candle near anything that can catch on fire.
  • Keep candles out of reach of children and pets.
  • Never leave a burning candle unattended, when putting out a candle never use water.  Make sure the wick ember is no longer glowing.
  • Place you candle in an area away form drafts, open air vents, or ceiling fans.  This will help avoid rapid burning and prevent flare ups.  Keeping your candle away from highly trafficked areas in your home or anywhere that can disturb the flame, which would cause it to create black smoke stains or soot buildup on your mason jar or paint can.  
  • When burning your candle make sure it is placed on a stable, heat resistant surface.  Making sure it is on a fire safe surface will help prevent heat damage to an underlying surface and prevent the mason jar from breaking.
  • If your candle smokes repeatedly, flickers, or creates a high flame it isn't burning properly and the wick needs to be trimmed again.  Extinguish the candle and allow the candle to fully cool before you align and trim the wick.
  • Never burn your candle all the way to the bottom on the mason jar or paint can.  Stop burning your candle when there is 1/2" of wax remaining.  Burning your candle too low may cause the mason jar to break.
  • After putting out your candle allow it to cool completely before touching it or moving it.  Remember if you have been burning your candle for the recommended time and there is a pool of wax the mason jar or paint can is going to be hot.  If you need to pick the candle up use a heat safe protection like an oven mitt.  

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